Privacy Policy
Tridara Dryfruits ("we", "us", "our") respects your privacy. This policy explains what information we collect, how we use it, and your choices. Last updated: October 2026.
1. Information We Collect
- Account details: name, phone number, email address, password (stored securely as a hash, never in plain text).
- Order details: delivery addresses, order history, items purchased.
- Approximate location (only if you allow it): used to show delivery availability for your area. We do not track your location in the background.
- Photos/camera (only if you allow it): used solely to upload KYC documents when you choose to verify your identity.
- Partner Programme details (only if you join): KYC documents (ID proof, PAN), bank details for withdrawals, referral/sponsor relationships.
- Payment information is processed directly by our payment partner (Razorpay) - we do not store your card, UPI, or bank login details ourselves.
- Shipping details are shared with our logistics partner (Delhivery) solely to deliver your order.
- Basic usage data (app interactions, device type) to improve the app experience.
2. How We Use Your Information
- To process and deliver your orders.
- To verify your identity for Partner Programme membership and withdrawals (KYC).
- To calculate and pay partner commissions.
- To send order updates, offers, and important account notifications.
- To respond to your support requests.
3. Sharing of Information
We share only what's necessary with: Razorpay (payments), Delhivery (shipping/delivery), and SMS/email/communication providers (OTP, order updates). We do not sell your personal information to third parties.
4. Data Security
We use industry-standard measures (encrypted connections, hashed passwords) to protect your data. No system is 100% secure, but we take reasonable steps to safeguard your information.
5. Your Rights and Account Deletion
You may access and correct your information from within the app. You can delete your account at any time from the app: Profile > Delete account. You can also request deletion by emailing tridaradryfruits@gmail.com from your registered email address, or via the page https://backend-production-cdcd4.up.railway.app/legal/delete-account.html. On deletion we erase your name, email, phone number, password, saved addresses, bank details, wishlist and cart, and sign you out everywhere. Order, payment, wallet and commission records are retained in anonymised form (no longer linked to your name, email or phone) because Indian tax and accounting law requires us to keep them. Deletion is not possible while an order or withdrawal is still in progress or while your wallet holds a balance - please complete or withdraw those first.
6. Children's Privacy
Our services are not directed at individuals under 18. We do not knowingly collect data from minors.
7. Changes to This Policy
We may update this policy from time to time. Continued use of the app after changes means you accept the updated policy.
8. Contact Us
For any privacy questions or requests, write to tridaradryfruits@gmail.com or use the Contact Us section in the app.
Tridara Dryfruits · tridaradryfruits@gmail.com